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  1. Emergency activation for individual locations rather than entire contact centre

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Marc supported this idea  · 
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    Marc commented  · 

    To add to this idea, having a remote way to activate the Emergency Shutdown would make sense. For example, if there was a fire in the location of the team/Admin, they more than likely wont be activating the Emergency Shutdown option whilst evacuating the building. A dedicated number with an ID to remotely close the contact centre, or something similar which would give the Admin access away from the Desktop would be a great benefit in that type of scenario?