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RingCX: Interaction routing, workflow & queuing

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Emergency activation for individual locations rather than entire contact centre

To be able to turn on the emergency function for certain areas of the contact centre rather than the entirety of the CC. So if there are multiple locations and an issue occurred in only one of them, that single location can have the emergency status activated but the other locations can operate as normal rather than it all being turned on for all locations stopping calls going into agents that can accept calls

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Steven shared this idea  ·   ·  Report…  ·  Admin →
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  • Marc commented  ·   ·  Report

    To add to this idea, having a remote way to activate the Emergency Shutdown would make sense. For example, if there was a fire in the location of the team/Admin, they more than likely wont be activating the Emergency Shutdown option whilst evacuating the building. A dedicated number with an ID to remotely close the contact centre, or something similar which would give the Admin access away from the Desktop would be a great benefit in that type of scenario?