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  1. Bring the application to foreground when agent script is configured for the queue or campaign

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jenna supported this idea  · 
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    Jenna commented  · 

    with Verba transfers it is tough to know if it is in fact a Verba transfer if the app isn't open, Lauryn has closed many calls over the last 2 days that were transferred to our team but bc that app wasn't open and we didn't see it was a transfer, we weren't opening those already created zickets.