Settings and activity

24 results found

1. hashtag # in RCX (IVRs and queue events)

   46 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Apr 3, 2025

2. Dashboard for agents and supervisors in RingCX

   86 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Apr 1, 2025

3. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   33 votes

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   Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Mar 19, 2025

4. Auto answer management options separately for inbound and outbound calling

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   53 votes

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   Future Consideration  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Mar 18, 2025