Settings and activity

24 results found

1. Add Hang-up Party attribute in RingCX Analytics

   17 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Oct 30, 2026

2. More Specific Roles And Permissions

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Oct 29, 2026

3. Admin Roles and Permissions Access Control

   34 votes

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   New  ·  4 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Jul 24, 2026

4. Add the Polish language (audio CALLBACK)

   4 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  May 22, 2026

5. Timer on auto answer

   2 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste shared this idea  ·  Feb 27, 2026

6. Call Waiting notification

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Feb 11, 2026

7. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Feb 11, 2026

8. Extension dialing between CX and EX

   172 votes

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   Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Feb 11, 2026

9. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jean-Baptiste supported this idea  ·  Feb 11, 2026

10. View Ring CX Realtime dashboards in minutes and seconds.

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    102 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Feb 11, 2026

11. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    54 votes

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    New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Feb 11, 2026

12. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Feb 6, 2026

13. Google Chat as inbound channel for help desk use case

    13 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    This is not a common channel in CCaaS space, we'll need to gather interest on this

    Jean-Baptiste supported this idea  ·  Oct 20, 2025

14. Include Digital Teams in RingCX

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    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Oct 20, 2025

15. Quality of Service (QoS) Portal for RingCX Calls

    90 votes

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    Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Aug 20, 2025

16. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Apr 30, 2025

17. New feature: Include microphone system settings Agent console.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Apr 3, 2025

18. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Apr 3, 2025

19. Case Sensitivity for Audio Search is not friendly

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Apr 3, 2025

20. Chat Inactivity Timeout Settings

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jean-Baptiste supported this idea  ·  Apr 3, 2025