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  1. Feature Enhancement Request: AIR (AI Receptionist) – Option to Disconnect Call After Lead Capture

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    NH Super commented  · 

    Title: AI Receptionist (AIR) – Option to end the call after lead capture

    We use AIR as our after-hours receptionist. The greeting tells callers our office is closed and that our team will call them back. AIR asks the lead capture questions correctly, but after the questionnaire it asks "How can I help you?" instead of closing the call. After hours there is no one to transfer to, so the call never has a proper ending.

    Request:
    1. Add an option in Lead Capture to end the call once the questionnaire is complete, with a customizable closing message. Example: "Thank you, we have your information. Our team will call you back as soon as possible. Goodbye." Then AIR disconnects.
    2. Allow "Default transfer destination" to be set to "None" for after-hours use.

    Why it matters: Any business using AIR as an after-hours answering service needs a clean closure. Without it, callers get confused, repeat themselves, or hang up frustrated.

    NH Super supported this idea  ·