Feature Enhancement Request: AIR (AI Receptionist) – Option to Disconnect Call After Lead Capture
Request Summary:
Add a configurable option within AIR (AI Receptionist) that allows calls to automatically disconnect after the lead capture process is completed, instead of routing the caller to an extension or another destination.
Current Behavior:
At present, AIR automatically routes calls to a configured extension or destination once lead capture is complete. There is currently no option to end the call immediately after the caller’s information has been successfully collected.
Requested Enhancement:
Introduce a setting or toggle that enables administrators to choose between:
Routing the call after lead capture (current behavior)
Disconnecting the call after lead capture is completed
Suggested Call Flow:
AIR greets the caller
AIR captures lead information
AIR confirms successful submission
AIR plays a customizable closing message
AIR disconnects the call automatically
Business Impact / Use Case:
Some customers use AIR primarily for lead intake and do not require live call routing afterward. Automatically routing calls may:
Create unnecessary call traffic
Cause confusion for callers
Increase missed or abandoned calls
Impact operational efficiency
Providing a disconnect option would improve flexibility and allow businesses to tailor the AIR experience to their workflow requirements.
Example Closing Prompt:
“Thank you for your information. Our team will contact you shortly. Goodbye.”
Requested Benefit:
Improved customer experience
Greater workflow customization
Reduced unnecessary call transfers
Better alignment with lead-capture-only use cases
Carlo
shared this idea
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NH Super
commented
Title: AI Receptionist (AIR) – Option to end the call after lead capture
We use AIR as our after-hours receptionist. The greeting tells callers our office is closed and that our team will call them back. AIR asks the lead capture questions correctly, but after the questionnaire it asks "How can I help you?" instead of closing the call. After hours there is no one to transfer to, so the call never has a proper ending.
Request:
1. Add an option in Lead Capture to end the call once the questionnaire is complete, with a customizable closing message. Example: "Thank you, we have your information. Our team will call you back as soon as possible. Goodbye." Then AIR disconnects.
2. Allow "Default transfer destination" to be set to "None" for after-hours use.Why it matters: Any business using AIR as an after-hours answering service needs a clean closure. Without it, callers get confused, repeat themselves, or hang up frustrated.