Settings and activity

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1. When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kurt commented  ·  Apr 9, 2026  ·  Edit…  ·  Delete…

   This should be a feature already. Been looking for this after we migrated from Dialpad. Very helpful in monitoring agents.

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   Kurt supported this idea  ·  Apr 9, 2026