← RingCentral Ideas Settings and activity 1 result found RNA State Duration option 33 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 10 comments · RingCX » Interaction routing, workflow & queuing · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Carewell commented · Sep 9, 2026 · Edit… · Delete… This is really critical! We need to have the ability to enable an RNA state duration time-out to go back automatically to Available state so we don't rely on the agents initiative in that context to set themselves back to Available. Save Submitting... Carewell supported this idea · Sep 9, 2026
Carewell
supported this idea
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This is really critical!
We need to have the ability to enable an RNA state duration time-out to go back automatically to Available state so we don't rely on the agents initiative in that context to set themselves back to Available.