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521 results found

  1. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.

    Please consider adding a configurable option to allow transcription of foul or explicit language, either:
    - As a toggle in Admin or User settings, or
    - As part of a special compliance or legal mode
    This would give organizations the flexibility to choose whether or not…

    35 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Disable AI "Automatic notes"

    Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.

    34 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Email AI Receptionist Call History Summary After Each Call

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    26 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. Silence Transcribing Announcement

    There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    66 votes
    New  ·  8 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  5. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    36 votes
    New  ·  4 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    Email is a fundamental RingCX digital channel type for customer interactions on RingCX.

    We propose that Email be implemented and included as a fully supported digital channel for analysis within RingSense for CX.

    This is an essential addition for two key reasons:

    1. It enables truly comprehensive customer journey analysis, providing a complete picture across all digital interactions from clients being handled by agents on RingCX.

    2. It allows customers to fully realise the value of RingSense for CX by incorporating this critical dataset for completeness of insights.

    Thank you for your consideration.

    8 votes
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Add the option to export AI notes and transcripts through the admin portal

    It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    36 votes
    New  ·  4 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    Currently, managers can access Call Monitoring and Call Recordings for their team members. However, there is no option for managers to view AI-generated call transcripts for other users.

    It would be highly beneficial for managers to have this access for quality assurance, coaching, and compliance purposes. This feature would align well with existing monitoring permissions and improve managerial oversight.

    11 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    We asked for Non Applicable to be included as part of the Scorecard template. We are really happy this has been added, HOWEVER, in Admin it needs to ONLY be selectable for specific questions, not all questions. The overall scoring will be inconsistent if a Team Leader chooses N/A when it doesn't apply to that question and it should be either a Yes or a No .

    When setting up the template question, there should be an option to choose whether N/A should be applied to that question.

    6 votes
    Planned  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  10. call forwarding to ai receptionist extension

    give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    15 votes
    New  ·  3 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. edit transcripts

    Ability to edit the transcript where the AI has 'misheard' the agent and then show when the edit has been made and by who, along with the ability to see the original transcript text

    26 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Enable Custom Field Mapping for RingSense–Zoho Integration

    Currently, RingSense call details for the RingSense–Zoho integration are only visible within the description field. Advanced call logging information appears solely in the body/description section of the Zoho call record.

    We request the ability to use custom field mapping within Zoho—similar to what is available in Zapier—so users can configure and map specific RingSense call details to the appropriate Zoho fields. This would provide greater flexibility, improve data structure, and enhance reporting capabilities.

    4 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Option to assign SMS on AI Receptionist to another user

    Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    15 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. Forwarding of calls from user extension to AI receptionist

    Enabling call forwarding from the user extension to an AI receptionist

    7 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  15. Ability for administrator to remove "Generate notes for all calls" function

    We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    32 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. disable automatic email notifications of notes of your call

    have an option to disable email notifications of notes of your call

    12 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  17. notes on deskphone call - through desktop app

    Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.

    11 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

    Current Limitation:
    Non-host/non-moderator extensions cannot independently generate transcripts; only hosts or moderators can enable transcription.

    Suggested Improvement:
    Add per-extension transcription control, allowing admins to selectively enable transcripts and manage visibility/download permissions.

    Benefit:
    Allows targeted team members to access transcripts without hosting or moderating, improving efficiency and record-keeping.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. AI Monthly coaching insights

    When your team members view their monthly AI coaching insights, it would be great if as managers we could be able to identify who has read them and who has not.

    6 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  20. Pop-up window for incoming calls

    Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.

    20 votes
    New  ·  7 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
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