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  1. As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.

    Please consider adding a configurable option to allow transcription of foul or explicit language, either:
    - As a toggle in Admin or User settings, or
    - As part of a special compliance or legal mode
    This would give organizations the flexibility to choose whether or not…

    30 votes

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  2. Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.

    30 votes

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  3. There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    50 votes

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    New  ·  7 comments  ·  AI Assistant  ·  Admin →
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  4. Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    23 votes

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    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  5. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    31 votes

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  6. Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    14 votes

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    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  7. It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    26 votes

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  8. My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    21 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.

    17 votes

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    New  ·  6 comments  ·  Accessibility  ·  Admin →
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  10. Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    10 votes

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    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  11. Ability to edit the transcript where the AI has 'misheard' the agent and then show when the edit has been made and by who, along with the ability to see the original transcript text

    18 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. It appears that the issue with scorecards where you can now change a score to Yes/No/NA is fixed which is great. From there, we can just edit and submit which then shows that we monitored the call. However, if a call was scored without making any changes on the scorecard (because the AI score is already accurate) it does not notify/ show that we already monitored the call.

    Plus, it would be helpful if there's a Scorecard reporting that shows agent monitored/scorecard used/scorecard score/date/and a call identifier.

    4 votes

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  13. have an option to disable email notifications of notes of your call

    9 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  14. Allow a RingSense license to be freed up or reassigned to another user.

    6 votes

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  15. give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    8 votes

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    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
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  16. The ability to get daily, weekly, and monthly notifications are great for the various views. It would be critical for some businesses to get instant notifications for calls hitting certain criteria.

    8 votes

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    New  ·  4 comments  ·  RingSense  ·  Admin →
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  17. AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.

    4 votes

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  18. Currently, managers can access Call Monitoring and Call Recordings for their team members. However, there is no option for managers to view AI-generated call transcripts for other users.

    It would be highly beneficial for managers to have this access for quality assurance, coaching, and compliance purposes. This feature would align well with existing monitoring permissions and improve managerial oversight.

    4 votes

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    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  19. Currently we can see the # of Feedback, # of Scorecard and # of Calls listened to. But from an auditing and coaching point of view we aren't seeing a tally of # of Comments provided.

    Yes this is mainly a management based platform but the comments let us know that the coached isn't just accepting the AI/manual feedback and scores, with no rebuttal or agreement.

    Being able to see that Agent A received X amount of feed back, on X amount of calls and then provided X amount of comments would expand the Coaching Insights into a more comprehensive…

    8 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  20. If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    85 votes

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    Planned  ·  16 comments  ·  AI Assistant  ·  Admin →
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