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Developer Platform, APIs, & Integrations

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1421 results found

  1. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    52 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
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  2. The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    6 votes
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  3. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  4. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
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  5. Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
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  6. Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    9 votes
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  7. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    63 votes
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  8. Allow reliable delivery of notifications via Verizon SMS

    24 votes
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  9. In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    5 votes
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  10. Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    4 votes
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  11. Need to get the AI transcribed notes from RC app to RC for Salesforce

    8 votes
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  12. The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

    Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

    The usage of this presence status in different apps may vary.

    It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

    30 votes
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  13. 5 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  14. RingCentral app and MS Teams ring together, how to stop this simultaneous ring
    Currently if a user is using both the RC App and MS Teams is integrated with RC, when a call comes in, it rings on both RC App and Teams.
    Is there a way to stop/chose where the user wants the call to ring, i.e. either the RC App or MS Teams.
    The only option I currently see is to disable the RC and Teams integration for the user.
    There should be a toggle or preference setting per user for where calls should ring.

    2 votes
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  15. Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
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  16. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  17. Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Allow for any direct or team message to be scheduled to send at a specific time and date.

    2 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  19. Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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