1754 results found
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Barge, Whisper, and Listen-In in RingEx for Hubspot
The Barge, Whisper, and Listen-In features in RingEX integrated with HubSpot provide valuable tools for supervisors, managers, and support teams to improve call quality, enhance agent performance, and ensure better customer experiences.
15 votes -
Include site information in the record fields in Zapier integrated with ACE
I would like to request an enhancement to the Zapier integration with ACE by adding a Site Indicator field as an available record field.
Many organizations using RingCentral operate with multi-site configurations, where users, phone numbers, and call activity are distributed across multiple locations. Currently, the integration provides useful information such as Host Name and Host Phone Number; however, it does not provide visibility into the specific site associated with the call activity.
Adding a Site Indicator field would allow customers to easily identify:
The site where an inbound call was received.
The site associated with the user placing an…11 votes -
Hubspot multiple window
• Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
• Notification popup for calls are showing on all windows instead of just 1
Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab10 votes -
"Activity Assigned To" field to populate when sending SMS from Hubspot
When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.
Enable the "Activity Assigned To" field populated as well upon syncing
9 votes -
Contact synchronization with my CRM
This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:
- Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
- Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.
We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.
If you need this capability, please vote for this idea!…
72 votes -
Customize How Away/Idle Status Is Treated for Microsoft Teams Presence Sync
The Problem:
Microsoft Teams automatically changes a user's status to "Away" whenever their screen locks or their device goes to sleep — this happens automatically, even if you had manually set your status to Busy or Do Not Disturb beforehand. This is standard, default Teams behavior in every organization.RingCentral currently only treats Busy, Do Not Disturb, and Offline/Out of Office as "unavailable" for call routing. Away is not included. This means that anytime someone locks their screen — to step away for a two-minute break, grab coffee, or go to lunch — Teams shows them as Away, but RingCentral…
7 votes -
Remove nonsense webpage when RC Desktop plugin fails
Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
We have a thousand non-technical users in this position.Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.
We are…
25 votes -
Granular Toggle to Disable "Welcome Email" Notifications During MS Teams Embedded App Deployments
When administrators deploy or reinstall the RingCentral for MS Teams Embedded App, the system automatically sends a "Welcome / Activation Email" to users. During large-scale deployments or when retrying failed installations, this causes users who already have the app installed to receive upwards of 20 redundant emails.
We request a global toggle or checkbox in the RingCentral Admin Portal to disable/suppress Welcome Email notifications during deployments. This will allow IT teams to silently troubleshoot and rerun installations for failed users without spamming the rest of the organization or causing internal helpdesk influxes.
7 votes -
salesforce queue sms
At the moment, selecting a call queue number as the SMS caller ID is not supported in RingEX for Salesforce. Having this would help our operations be more streamlined and prevent the team from having to toggle back and forth between Salesforce and the app.
13 votes -
Generate a performance report showing month over month
add an option to generate a performance report showing a month over month comparison like for example from january, feb, march april, may and june
4 votes -
Log RingCentral videos/meetings to my CRM
A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.
6 votes -
Issue when porting numbers when Teams is enabled on RC temporary phone number
If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is…
10 votes -
Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact
Use case:
Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already…17 votes -
RingCentral for Salesforce Conference Call
Currently, when a Salesforce agent utilizes the RingCentral CTI (Computer Telephony Integration) to initiate a 3-way conference/merge call, hanging up or exiting the call prematurely terminates the session for all remaining external parties.
To improve agent efficiency, optimize call handling times, and prevent broken customer experiences, we propose an enhancement to the RingCentral for Salesforce integration to support Host-Initiated Drop-off (Persistent Bridging). This would allow an agent to bridge two external parties (e.g., a customer and a third-party vendor or internal specialist) and exit the call safely while leaving the other two participants connected.
5 votes -
Ability to increase fax transmission speed when sending large documents
Ability to increase fax transmission speed when sending large documents
8 votes -
Enable Admin access to 'lock', the Auto log notes and sms
Enable Admin access to 'lock', the Auto log notes and sms just link the feature offered on the Integrations console
2 votes -
311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
Send SMS inside Hubspot Helpdesk
Ability to send SMS inside HubSpot Help Desk conversations/tickets.
Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers5 votes -
Show number name in RingCentral phone adapter in Salesforce
Show number name in RingCentral phone adapter in Salesforce. Would like to show the number name in RingCentral Phone adapter in Salesforce
5 votes -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup13 votes
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