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Developer Platform, APIs, & Integrations

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  1. It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    13 votes

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  2. As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…

    23 votes

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    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Caller phone number will show when the call is transferred to another extension or department

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  4. When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    5 votes

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  5. Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    15 votes

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  6. RingCentral Schedule Add-in for MS Exchange 2019

    4 votes

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    2 comments  ·  Other  ·  Admin →
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  7. Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.

    12 votes

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    1 comment  ·  Integrations  ·  Admin →
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  8. It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    4 votes

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  9. When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    7 votes

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  10. Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes

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  11. I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

    3 votes

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    0 comments  ·  APIs  ·  Admin →
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  12. To have an option to modify or change the label for Outbound Caller ID.

    4 votes

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  13. To be able to add attachments like files or images using the High Volume SMS.

    7 votes

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  14. Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  15. The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    2 votes

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  16. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  17. RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    5 votes

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  18. Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    2 votes

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  19. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  20. Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes

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