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RingCentral Web/Desktop App

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Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Havin...
Guillermo Pierluissi 21 days ago in RingCentral Web/Desktop App 2 New

Add Call Queues to HUD

We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to kn...
Joe Klaers about 13 hours ago in RingCentral Web/Desktop App 0 New

Be able to add your own extension to HUD

I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.
Joe Klaers about 13 hours ago in RingCentral Web/Desktop App 0 New

Enable Old View Interface for Latest Version of Desktop App

Multiple customers are used to the old interface of our RingCentral App, it would be best to add the option of using the old interface for customer convenience.
Johnsilou Castillano about 19 hours ago in RingCentral Web/Desktop App 0 New

Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed,...
Siena Cordero 22 days ago in RingCentral Web/Desktop App 0 New

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to al...
over 3 years ago in RingCentral Web/Desktop App 152 Planned

Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app

When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order ...
Skylar Heath 9 days ago in RingCentral Web/Desktop App 0 New

Overwrite status synced with Google and Outlook calendar

It is a benefit, that RingCentral MVP (and the partner brands) syncs the status with workplace systems from Google and Microsoft.But it there are situations where the user likes to set the status manually to 'available' and so overwrites the synce...
Peter Wenger 8 days ago in RingCentral Web/Desktop App 0 New

Ability to display more than three parked calls in the RingCentral App

Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
Mario Moccia 17 days ago in RingCentral Web/Desktop App 0 New

Enable Call Monitoring on a Three-way Call

Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
Johnsilou Castillano 3 days ago in RingCentral Web/Desktop App 0 New