Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

My subscriptions: RingCentral Web/Desktop App

Showing 21

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to al...
over 3 years ago in RingCentral Web/Desktop App 152 Planned

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
over 3 years ago in RingCentral Web/Desktop App 30 Planned

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
over 3 years ago in RingCentral Phone / RingCentral Web/Desktop App 23 Planned

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest almost 3 years ago in RingCentral Web/Desktop App 23 Planned

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
PATTY DEPOUW almost 2 years ago in RingCentral Web/Desktop App 6 Planned

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick about 2 years ago in RingCentral Web/Desktop App 2 Planned

SMS/Text Templates

Be able to set up text templates for recurring texts used by team members
Bob Coons over 3 years ago in RingCentral Web/Desktop App 26 Planned

Send voice messages over chat

As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp. Just press a button to record voice, speak your message, then click a button to stop recording. Then send. At the othe...
Guest almost 3 years ago in RingCentral Web/Desktop App 6 Planned

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker almost 3 years ago in RingCentral Web/Desktop App 6 Planned

Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able t...
Leland DeGolier over 2 years ago in RingCentral Web/Desktop App 3 Planned