RingCentral Web/Desktop App

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...

For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...

When on an active call, if a new call comes in, the app rings with the full ring until you chose an action on the incoming call. This is very distracting and jarring. A way to have those just be maybe a single tone or silenced instead of that full...

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...

My boss has blue tooth hearing aids that are compatible with his iPhone, but the Ring Central App does not recognize the Hearing Aids as a BlueTooth device. Does the App, when working on an iPhone, have blue tooth capability? What blue tooth produ...

Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of o...

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...

When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization. * The field types supported in call log are Date, Picklist, Text and Text Area. It would be great ...