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RingCentral Web/Desktop App

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all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch about 1 month ago in RingCentral Web/Desktop App 0 Under review

Set Additional host(s) when creating initial invite for recurring meeting (weekly)

For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.
Theo Timity 17 days ago in RingCentral Web/Desktop App 2 Under review

Ability for customers to search for known issues with any RingCentral product (bug search)

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...
Rob Morrison 17 days ago in RingCentral Web/Desktop App 0 Under review

Silence ringing while on an active call

When on an active call, if a new call comes in, the app rings with the full ring until you chose an action on the incoming call. This is very distracting and jarring. A way to have those just be maybe a single tone or silenced instead of that full...
Eric Reding 8 months ago in RingCentral Web/Desktop App 5 Under review

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen 8 months ago in RingCentral Web/Desktop App 2 Under review

Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

We have some user complains about the ringer notification sound from RC extension in google chrome. RingCentral support suggested to choose "OFF" as the RC ringtone in RC desktop app or from web interface. Despite that we hear classic phone ring s...
Sayed Kazemi 18 days ago in RingCentral Web/Desktop App 2 Under review

Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

My boss has blue tooth hearing aids that are compatible with his iPhone, but the Ring Central App does not recognize the Hearing Aids as a BlueTooth device. Does the App, when working on an iPhone, have blue tooth capability? What blue tooth produ...
Debbie Cagle 6 days ago in RingCentral Web/Desktop App 0 Under review

Centralized Contact List for all the extentions

Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of o...
Yvan Balande 7 days ago in RingCentral Web/Desktop App 0 Under review

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
almost 2 years ago in RingCentral Web/Desktop App / RingCentral Phone 15 Future consideration

Log Customization to support number and Date/Time custom fields type

When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization. * The field types supported in call log are Date, Picklist, Text and Text Area. It would be great ...
Regina Yau 10 days ago in RingCentral Web/Desktop App 0 Under review