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Option to Change duration time for Available Status to go offline after 15 minutes of inactivity

It would be very useful to have the option to change the time when the available status changes to offline after a certain time of inactivity or at least increase the time from 15 minutes to an hour or might as well keep the available status unles...
RingCentral Tester about 2 months ago in RingCentral Web/Desktop App 0 New

Provide Reporting for Offline Users

Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
Harrison Beall 3 months ago in RingCentral Web/Desktop App 0 Under review

Group Texts with Tmobile

We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. ...
Antares Crew 14 days ago in RingCentral Web/Desktop App 0 New

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
almost 3 years ago in RingCentral Web/Desktop App 4 Under review

Make MVP chat logs easier to read

When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
Amanda RingCentral 7 months ago in RingCentral Web/Desktop App 1 Under review

More detail shown on contact name display (vs just name shown)

I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number ...
Johnathan Romo 28 days ago in RingCentral Web/Desktop App 0 New

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 12 months ago in RingCentral Web/Desktop App 2 Under review

Allow disabling outbound video call ringtone

When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disab...
Greg Widener Ext 1171 3 months ago in RingCentral Web/Desktop App 0 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman 8 months ago in RingCentral Web/Desktop App 2 Under review

Ability to add a contact from call history in RingCentral for Google

In RingCentral for Google (Chrome Extension), we would like have a button to add a contact in Google contacts or RC Contacts from the call history, like on RC Jupiter app.
Yoann SEGAUD about 1 month ago in RingCentral Web/Desktop App 0 New