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MSI installer with Auto Update

Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new. Right now if we install using the exe installer it will auto u...
Pete Wells 2 months ago in RingCentral Web/Desktop App 1 New

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 23 days ago in RingCentral Web/Desktop App 0 New

Add ability to create folders and/or label call recordings

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...
John Curran 23 days ago in RingCentral Web/Desktop App 1 New

External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 24 days ago in RingCentral Web/Desktop App 0 New

Make the 4 digit extension the default for copy and share in a company

:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10...
Vanessa Wergin about 1 month ago in RingCentral Web/Desktop App 1 New

Upload custom ringtone

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
Colin Lewis 2 months ago in RingCentral Web/Desktop App 0 New

Provide Reporting for Offline Users

Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
Harrison Beall 2 months ago in RingCentral Web/Desktop App 0 New

DND Timer for Lunch

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
Joe Aprile 16 days ago in RingCentral Web/Desktop App 0 New

Ability to block a guest with out blocking their entire domain

I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Ple...
Gaege Rivera - 1603 about 1 month ago in RingCentral Web/Desktop App 0 New

Busy Message

If a user is busy and if he gets a second call then a caller should hear a message saying the person is busy on another call caller should hear this - Unfortunately, line is busy at the moment.
Shiraz Ali about 1 month ago in RingCentral Web/Desktop App 0 New