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RingCentral Web/Desktop App

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New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 13 days ago in RingCentral Web/Desktop App 1 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 20 days ago in RingCentral Web/Desktop App 0 New

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva 6 days ago in RingCentral Web/Desktop App 0 New

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 11 days ago in RingCentral Web/Desktop App 0 New

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 4 days ago in RingCentral Web/Desktop App 0 New

Desktop App Text Messaging Export

I would like the user to have the ability to export their Text messages with the meta data without being an admin.
Larry Davis 26 days ago in RingCentral Web/Desktop App 0 New

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 11 days ago in RingCentral Web/Desktop App 1 New

Text message templates

The idea isn't groundbreaking however, the majority of text I send with my business account goes to clients and is merely sent to keep me relevant. Having the ability to create text templates and access, and send it with ease to speed up productiv...
Joseph Powers 15 days ago in RingCentral Web/Desktop App 0 New

SMS Toggle ON/OFF at the the User Level

Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, admin...
Joseph Valerio 18 days ago in RingCentral Web/Desktop App 0 New

Need to answer and hold other calls without disconnecting current caller.

I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
William Hall 21 days ago in RingCentral Web/Desktop App 0 New