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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Web/Desktop App

Showing 1722

time Stamp on call logs

with previous ring central layout users were able to view time stamp for each received/missed call . with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is thi...
Hetash Patel 5 days ago in RingCentral Web/Desktop App 0 New

Add Call Queues to HUD

We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to kn...
Joe Klaers 6 days ago in RingCentral Web/Desktop App 0 New

Be able to add your own extension to HUD

I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.
Joe Klaers 6 days ago in RingCentral Web/Desktop App 0 New

Enable Old View Interface for Latest Version of Desktop App

Multiple customers are used to the old interface of our RingCentral App, it would be best to add the option of using the old interface for customer convenience.
Johnsilou Castillano 6 days ago in RingCentral Web/Desktop App 0 New

Enable Call Monitoring on a Three-way Call

Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
Johnsilou Castillano 8 days ago in RingCentral Web/Desktop App 0 New

Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field

Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming c...
Leigh Baltazar 8 days ago in RingCentral Web/Desktop App 0 New

Launch app or website needs a parameter without formatting

In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I ...
Neostella Admin 8 days ago in RingCentral Web/Desktop App 0 New

Ability to see the full list of names for React

We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.
Alber Evangelista 9 days ago in RingCentral Web/Desktop App 0 New

Toggle which SMS account I am viewing and sending messages from.

For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assis...
Chance Stein 9 days ago in RingCentral Web/Desktop App 0 New

Ability to group and sort HUD contacts

Need the ability to sort HUD contacts by first name, last name, or department. Also, need the ability to create folders for grouping contacts.
Stephen Kone 9 days ago in RingCentral Web/Desktop App 0 New