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RingCentral Web/Desktop App

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Ring Central App HUD Display Grid of Extensions

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
Jeff Perlaky about 1 hour ago in RingCentral Web/Desktop App 0 New

RingCentral App to allow more than one ticket to be related to in call log

The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case) In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should ...
Stephanie Rensburg about 11 hours ago in RingCentral Web/Desktop App 0 New

Video meetings sync to events on calendar

scheduling video visits either for oneself or for others showing on the calendar events in the workspace if scheduled in google workspace. Having an overall look of upcoming, current, or future all at once instead of a listed view.
Paige Cook 4 days ago in RingCentral Web/Desktop App 0 New

HUD Features

We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.
Jason Facey 4 days ago in RingCentral Web/Desktop App 0 New

Synchronize Workspace Calender with 0ffice 365 or google calender.

It will allow users to have an overview of the synchronized calender in one go and using only one application.
Karan Ramsorrun 4 days ago in RingCentral Web/Desktop App 0 New

Share computer audio through desktop app RC MVP

Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
Jake Fletcher IT 5 days ago in RingCentral Web/Desktop App 0 New

Call delegate should be able to access SMS messages in RC desktop

In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not poss...
o365 admin 5 days ago in RingCentral Web/Desktop App 0 New

Allow individual users to export their own Direct Messages

Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to ex...
Pete Wells 5 days ago in RingCentral Web/Desktop App 0 New

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 6 days ago in RingCentral Web/Desktop App 0 New

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 6 days ago in RingCentral Web/Desktop App 4 New