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RingCentral Web/Desktop App

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Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro 7 months ago in RingCentral Web/Desktop App 1 Future consideration

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo 7 months ago in RingCentral Web/Desktop App 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust 8 months ago in RingCentral Web/Desktop App 0 Future consideration

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton 8 months ago in RingCentral Web/Desktop App 2 Future consideration

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 8 months ago in RingCentral Web/Desktop App 2 Future consideration

keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...
Eliot Houman 9 months ago in RingCentral Web/Desktop App 4 Future consideration

Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using ...
Craig Rhinehart 9 months ago in RingCentral Web/Desktop App 0 Future consideration

Cmd + Enter should send a new message in RC App

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
Guest 11 months ago in RingCentral Web/Desktop App 0 Future consideration

Integrate local Mac Contacts within the app (like RingCentral Phone does)

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...
Brad Ummer 11 months ago in RingCentral Web/Desktop App 4 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux about 1 year ago in RingCentral Web/Desktop App 3 Future consideration