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RingCentral Web/Desktop App

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Ability to See Incoming Other Call Queue Ext Calls While on an Active Call

- Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call. - Ability t...
Jorge Mico 3 months ago in RingCentral Web/Desktop App 1 Already exists

Bring Back the Separate Button to Block and Spam/Report Number on RC App

There are numbers that you just like to block and not report as spam. This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered o...
Jorge Mico 5 months ago in RingCentral Web/Desktop App 0 Already exists

The new layout makes it difficult to access Text Messages

I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.
Sean Greenwood 6 months ago in RingCentral Web/Desktop App 0 Already exists

Leave a fax icon on the side of the Desktop app in the new view.

I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for no...
Brita Rust 6 months ago in RingCentral Web/Desktop App 1 Already exists

Pausing, rewinding voicemiails

Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
Datacomm Networks 8 months ago in RingCentral Web/Desktop App 2 Already exists

Make app compatible with M2 chip processor

Make app compatible with M2 chip processor
Leorah Haberfield 8 months ago in RingCentral Web/Desktop App 0 Already exists

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it...
Randi Rosenblatt about 1 year ago in RingCentral Web/Desktop App 0 Already exists

unread message alert

sometimes I don't hear the message alert sound, for newly arrived messages, just because I am not at my desk all the time, I have to open the rincentral app, and look at the message section to realize there are unread messages sent by users, it ha...
Hector Velez over 1 year ago in RingCentral Web/Desktop App 2 Already exists

Receiving of SMS texts in a group chats

Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.
Serhii S114 over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call over 1 year ago in RingCentral Web/Desktop App 1 Already exists