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RingCentral Web/Desktop App

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Add AWAY Option for chat

We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
Cerissa Kimball about 1 month ago in RingCentral Web/Desktop App 0 Under review

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the vo...
Jason Brady 7 months ago in RingCentral Web/Desktop App 1 Under review

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
Patty DePouw 5 months ago in RingCentral Web/Desktop App 3 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 4 months ago in RingCentral Web/Desktop App 2 Under review

Alert for Call Queue Voicemails in RingCentral App

An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. H...
Brett Tedeschi 23 days ago in RingCentral Web/Desktop App 0 Under review

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch about 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT 7 months ago in RingCentral Web/Desktop App 0 Under review

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen 11 months ago in RingCentral Web/Desktop App 2 Under review

Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.

Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
Corey Mcmillan about 1 month ago in RingCentral Web/Desktop App 1 Under review

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 4 months ago in RingCentral Web/Desktop App 2 Under review