RingCentral Web/Desktop App

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

Call Handling & Forwarding to separately ring Desktop & Mobile Apps

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.