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RingCentral Web/Desktop App

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Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 2 days ago in RingCentral Web/Desktop App 0 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 11 days ago in RingCentral Web/Desktop App 1 New

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva 4 days ago in RingCentral Web/Desktop App 0 New

Excel

i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together
Derek Stith 2 days ago in RingCentral Web/Desktop App 0 New

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 9 days ago in RingCentral Web/Desktop App 0 New

Ability to remove the option of start screen share or video meeting in Teams

We are new to ring central, and within the first week of starting the organization has received no more than a dozen video calls to the organization team that gets created for all licensed and enabled users. This is extremely disruptive on an orga...
Tim Edwards about 3 hours ago in RingCentral Web/Desktop App 0 New

Show a rolling six weeks in the calendar instead of just the weeks in the month that is showing.

Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar...
Karen Routt about 20 hours ago in RingCentral Web/Desktop App 0 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 18 days ago in RingCentral Web/Desktop App 0 New

Unread Messages Bubble is Gray

Phone and Text unread/missed calls are showing up with an orange number, but messages is gray. This makes it very hard to see unread messages if you don't hear the sound.
Brent Noel 3 days ago in RingCentral Web/Desktop App 0 New

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 9 days ago in RingCentral Web/Desktop App 1 New