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RingCentral Web/Desktop App

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Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 7 days ago in RingCentral Web/Desktop App 4 New

Ring Central App HUD Display Grid of Extensions

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
Jeff Perlaky 1 day ago in RingCentral Web/Desktop App 0 New

RingCentral App to allow more than one ticket to be related to in call log

The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case) In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should ...
Stephanie Rensburg 1 day ago in RingCentral Web/Desktop App 0 New

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 7 days ago in RingCentral Web/Desktop App 0 New

Auto Answer Feature to be added to the Ring Central app.

We would like to have a feature added to the Ring Central app to let calls auto answer. This feature is currently available in the Ring Central phone app but not the Ring Central app.
Melissa Vaughan about 4 hours ago in RingCentral Web/Desktop App 0 New

text message translate

For Ring Central text messaging, which I use extensively, would like to see a translate ability - using google translate, for example -- English to foreign language and vice versa
Laura Jasinsky about 5 hours ago in RingCentral Web/Desktop App 0 New

REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 1 day ago in RingCentral Web/Desktop App 0 New

Synchronize Workspace Calender with 0ffice 365 or google calender.

It will allow users to have an overview of the synchronized calender in one go and using only one application.
Karan Ramsorrun 6 days ago in RingCentral Web/Desktop App 0 New

HUD Features

We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.
Jason Facey 5 days ago in RingCentral Web/Desktop App 0 New

Video meetings sync to events on calendar

scheduling video visits either for oneself or for others showing on the calendar events in the workspace if scheduled in google workspace. Having an overall look of upcoming, current, or future all at once instead of a listed view.
Paige Cook 5 days ago in RingCentral Web/Desktop App 0 New