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RingCentral Web/Desktop App

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Add Dinosaur Emojis to RingCentral Chat

This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals an...
Josh Keller 8 days ago in RingCentral Web/Desktop App 0 New

Retrieve SMS in Bulk

Messages that are sitting in the inbox can be retrieved in bulk.
Jellien Velasquez about 16 hours ago in RingCentral Web/Desktop App 0 New

Multiple RingCentral Profiles, Simultaneously Logged In

We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us...
Reuben Soto over 1 year ago in RingCentral Mobile App / RingCentral Phone / RingCentral Web/Desktop App 4 Planned

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to al...
almost 3 years ago in RingCentral Web/Desktop App 129 Future consideration

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 4 months ago in RingCentral Web/Desktop App 2 Under review

DND Timer for Lunch

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
Joe Aprile 11 days ago in RingCentral Web/Desktop App 0 New

Contacts: Adding Non RingCentral Users to Company Contacts

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?
almost 3 years ago in RingCentral Web/Desktop App 16 Future consideration

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
almost 3 years ago in RingCentral Web/Desktop App 19 Planned

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 8 Under review

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens 3 months ago in RingCentral Web/Desktop App 1 Under review