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"My Caller ID" Search feature

Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks! J
Jadyn DePhi 25 days ago in RingCentral Phone 0 New

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this...
almost 3 years ago in RingCentral Phone 6 Planned

Automated greeting using non-human voice

This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially ...
Scott Heffner about 1 month ago in RingCentral Phone 0 New

If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)

It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
Daniel Gonzalez 18 days ago in RingCentral Phone 0 New

Toll Free #s Showing United States instead Of Canada

Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
Goga Miric 19 days ago in RingCentral Phone 0 New

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 3 months ago in RingCentral Phone 0 Under review

Payment Options

It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (li...
Mari Gaines 29 days ago in RingCentral Phone 0 New

HUD for iOS mobile app

The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back j...
Mary Montenegro 2 months ago in RingCentral Phone 1 New

Outbound Automatic Voicemail Drop

Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to c...
Guest over 2 years ago in RingCentral Phone 24 Planned

Staff want a different ring tone for external calls verses internal calls.

They answer external calls during set hours, but answer internal calls at all times.
Deb Moretz 3 months ago in RingCentral Phone 0 Under review