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RingCentral Phone

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Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 1 day ago in RingCentral Phone 0 New

Get notified when a user disables their call queue.

When a user turns off the Que, the manager will receive an alert.
Brian Oliver 5 days ago in RingCentral Phone 0 Under review

Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.

Party initiating the conference call,may at time need to answer another call, or whatever would cause them to need to leave the call momentarily and be able to return to it. Likewise, If other parties hangup, the conference call would be dropped f...
Aaron Mills 9 days ago in RingCentral Phone 0 Under review

Block SPAM Faxes using OCR and User defined Phrases

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...
Stephen Weiss 10 days ago in RingCentral Phone 0 Under review

Please add a beep tone to our phones when you are on the phone and another call is coming in.

Please add a beep tone to our phones when you are on the phone and another call is coming in.
Jan Kapenga 10 days ago in RingCentral Phone 0 Under review

Ability to use distribution list to fax to multiple recipients.

CASE: User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to...
SJA Support 10 days ago in RingCentral Phone 0 Under review

Only allow access to Call recordings to Users who are in the call

If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the ar...
Dave Marshall 11 days ago in RingCentral Phone 0 Under review

Add addition key presses

We would like to add additional key presses, this inconveniencing our company. Thank You
Bobbet Mullings 11 days ago in RingCentral Phone 0 Under review

Remind/inform your customers who are waiting for your service how many clients are waiting before them.

remind/inform your customers who are waiting for your service how many clients are waiting before them.
DANIEL ZHOU 12 days ago in RingCentral Phone 0 Under review

disable the DND function

the feature to disable the DND function will surely help our business
Brandy Brown x 208 12 days ago in RingCentral Phone 0 Under review