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Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 2 days ago in RingCentral Phone 0 New

Auto Reply for Sent Fax Confirmations

Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.
Provider Relations Fax Gateway-Networks 3 days ago in RingCentral Phone 0 New

[Call Queue] More Roles with Granularity

Would be great to get more roles on giving access to Call Queues options. Actually, only 3 (Messages / Full Access / Member management). Call History is only available for the Full Access role, giving also Configuration access. A new role, for "Me...
Corentin LAUNAY 3 days ago in RingCentral Phone 0 New

Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson 4 days ago in RingCentral Phone 0 Planned

Custom messaging with hold music

Custom messages should be able to be placed intermittently with hold music - otherwise recorded messages just play on a loop frustrating those on hold.
Heather Pauquette 4 days ago in RingCentral Phone 0 New

Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks 5 days ago in RingCentral Phone 1 New

Call Queue - Call Logs - Filtering options

It would be nice to be able to filter with more options the Call Queues Call Log. I.E : Only missed calls, which is not possible actually.
Corentin LAUNAY 5 days ago in RingCentral Phone 0 New

Schedule Send

To schedule send on a text can be really beneficial and can be used for reminders etc.
Gitty Tauber 6 days ago in RingCentral Phone 0 New

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott 6 days ago in RingCentral Phone 0 New

Auto-text for unanswered phone calls

It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
Hiyas Rochee Barbaza 6 days ago in RingCentral Phone 0 New