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RingCentral Phone

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Send bulk messages

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
Luke Baranouskas about 24 hours ago in RingCentral Phone 0 New

Add options for enabling call recording announcement

Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls. Currently the three options are: 1) Play periodic tones for outbound calls 2) Play Call Recording Announcement for Ou...
Pete Wells 1 day ago in RingCentral Phone 0 New

Ability to mass delete text messages in RingCentral phone app on PC

With email providers or texts on a cell phone, having the ability to select multiple texts at once and delete them would save a lot of time compared to deleting one message at a time.
Ian Massey-Russell 1 day ago in RingCentral Phone 0 New

Turn off option - Ringcentral answering immediately - MFA calls

I need an option that will stop ringcentral "answering" a call and putting it in its own sort of queue before the user connects -- it definitely answers straight away and when the user connects it is part way through the mfa code, often too far to...
Alun Ganderton 1 day ago in RingCentral Phone 0 New

Global Suppression List for SMS Messaging

We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
KC Brotherton 2 days ago in RingCentral Phone 0 New

Unable to send Text message

Send "UNABLE TO SEND" text error message to sender when a text is sent to a ringcentral number who opted to have their text disabled. Especially for old contacts that was able to send text before the new text rules was applied.
Hannah Armamento 6 days ago in RingCentral Phone 0 New

Custom voice message for ringcentral phones when offline

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available t...
John Besedic 9 days ago in RingCentral Phone 0 New

Call Masking for credit card transactions need to be available for mvp plans.

I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
Ruch Maneth 11 days ago in RingCentral Phone 0 New

If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)

It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
Daniel Gonzalez 13 days ago in RingCentral Phone 0 New

Include site info in HUD

For multi-site organization it would be helpful to include site info in HUD
Matt Sadorf 13 days ago in RingCentral Phone 0 New