Skip to Main Content

RingCentral Phone

Showing 30

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith 1 day ago in RingCentral Phone 0 New

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 2 days ago in RingCentral Phone 0 New

ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart 2 days ago in RingCentral Phone 0 New

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 2 days ago in RingCentral Phone 0 New

add capability of the option to receive notification for outbound calls.

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
Josh Brown 3 days ago in RingCentral Phone 0 New

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth 3 days ago in RingCentral Phone 0 New

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock 4 days ago in RingCentral Phone 0 New

Improve reliability of changes made to IVR text-to-speech

We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to final...
Fraz Hamid 4 days ago in RingCentral Phone 0 New

External caller transferred to an extension that would just ring a pager and hang up.

External caller transferred to an extension that would just ring a pager and hang up. We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and ...
Justin Harcrow 4 days ago in RingCentral Phone 0 New

caller id following the call

can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel 4 days ago in RingCentral Phone 0 New