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RingCentral Phone

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Skip VM greeting

On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees...
Brett Miller about 1 month ago in RingCentral Phone 1 Already exists

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott 2 months ago in RingCentral Phone 1 Already exists

TTD/TTY feature

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia
Billing Department 3 months ago in RingCentral Phone 1 Already exists

Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé 6 months ago in RingCentral Phone 2 Already exists

Be Able to Block Specific SMS Text Messages from a Specific Number

One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
Kayden Andrus 8 months ago in RingCentral Phone 1 Already exists

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens 8 months ago in RingCentral Phone 1 Already exists

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 8 months ago in RingCentral Phone 1 Already exists

Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.

We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
Yitzi Rokeach 9 months ago in RingCentral Phone 0 Already exists

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed 9 months ago in RingCentral Phone 2 Already exists

Block spam faxes

i get faxes weekly that are spam and need them to stop. I don’t need to be able to receive faxes.
Guest 10 months ago in RingCentral Phone 1 Already exists