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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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USER Voicemail PIN Change

We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicema...
Michael Smith 4 months ago in RingCentral Phone 0 Planned

Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson over 1 year ago in RingCentral Phone 0 Planned

Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...
Guest over 2 years ago in RingCentral Phone 4 Planned

Company Level Hotkey Settings

Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.
Guest over 2 years ago in RingCentral Phone 2 Planned

Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger almost 3 years ago in RingCentral Phone 60 Planned

Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy about 3 years ago in RingCentral Phone 12 Planned

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Patton Echols over 3 years ago in RingCentral Phone 13 Planned

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest over 3 years ago in RingCentral Phone 36 Planned

Text from the same main user number

we are unable to text from the main line
Guest over 3 years ago in RingCentral Phone 50 Planned

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
Guest over 3 years ago in RingCentral Phone 8 Planned