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REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand about 1 year ago in RingCentral Phone 3 Implemented

Mute incoming call notifications while currently on a call

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
Daniel Cobb over 1 year ago in RingCentral Phone 25 Implemented

Mark text messages, voicemails, missed call notifications as unread

I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't ge...
Guest almost 2 years ago in RingCentral Phone 8 Implemented

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...
Guest about 2 years ago in RingCentral Phone 4 Implemented

Bulk Delete All Voicemails

Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button). Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supe...
Joshua Dunn about 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 8 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
1194 Jeff Dominiak over 2 years ago in RingCentral Phone 2 Implemented

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates over 2 years ago in RingCentral Phone 6 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates over 2 years ago in RingCentral Phone 2 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 2 years ago in RingCentral Phone 4 Implemented