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RingCentral Phone

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Attaching pdfs to the text messages

When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
Vic Afetian about 1 month ago in RingCentral Phone 0 Under review

Make it possible to copy the phone number directly from the call list

It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
Igor Roshchin about 1 month ago in RingCentral Phone 0 Under review

Closed caption in Phone app

people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
Christy Stables about 1 month ago in RingCentral Phone 0 Under review

Select Caller ID

Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
Agent GRN 535 about 1 month ago in RingCentral Phone 0 Under review

Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Jeff Bernhardt about 1 month ago in RingCentral Phone 1 Under review

Call being recorded notification for transfers

Currently the system does not notify a caller that a call is being recorded when the call is transferred via a warm handoff from a line that does not use recording to a line that has call recording acivated even though the call is recorded after t...
Jay Lane about 1 month ago in RingCentral Phone 0 Under review

Ability for multiple users/extensions to use a physical phone

We're a mail order company currently using Mitel on-prem. The holiday season is very busy for us and we man our phones in multiple shifts. Would like to see the ability for a user or a users assigned extension be able to login to a phone to share ...
Shannon Bryant about 1 month ago in RingCentral Phone 0 Under review

See Callers in waiting

It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
Cate Bloom about 1 month ago in RingCentral Phone 0 Under review

Ability to change voice mail email notifications

Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not. This is so that users can determine what they...
Nathan Lee about 1 month ago in RingCentral Phone 0 Under review

RingCentral Phone for Alexa

Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
SOHO Business Enterprises about 1 month ago in RingCentral Phone 0 Under review