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Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 1 day ago in RingCentral Phone 0 New

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 1 day ago in RingCentral Phone 0 New

caller id following the call

can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel 4 days ago in RingCentral Phone 0 New

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith about 18 hours ago in RingCentral Phone 0 New

ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart 1 day ago in RingCentral Phone 0 New

add capability of the option to receive notification for outbound calls.

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
Josh Brown 3 days ago in RingCentral Phone 0 New

Meta Data in Voicemail Playback

Currently when playing a voicemail it plays the name of the caller, if not available the caller ID number, but not both. It would be nice to have the following per our staff request... 1. the option in mailbox settings to allow you to turn on/off ...
Richard Valenta 6 days ago in RingCentral Phone 0 New

Allow assigning different extensions to the same number.

In my situation I use a desk phone in the office and the ring central app on my cell phone when out of the office. I don't like for both of them to ring simultaneously. It would be useful to be able to assign a specific extension to the desk phone...
Dax Lonetto 6 days ago in RingCentral Phone 0 New

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth 3 days ago in RingCentral Phone 0 New

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock 3 days ago in RingCentral Phone 0 New