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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Making SMS texting while on call faster/more efficient for desktop program (not extension)

We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contac...
Matthew Cancilla 2 months ago in RingCentral Phone 0 New

Option to modify caller id information

When calls are being forwarded, on the caller id - it will read "forwarded from XX" before displaying the incoming caller id, we would like to have an option to remove the forwarded from XX information as it takes time before showing the name of t...
James Paul Bermoy 3 days ago in RingCentral Phone 0 New

User Extension Ability's to receive Fax using Play announcement Settings on missed Call

User Extension Ability's to receive Fax using Play announcement Settings on missed Call
Genji Takiya 7 days ago in RingCentral Phone 0 New

call back when free after busy (CCBS / CCNR)

Call back when free after busy (CCBS / CCNR)Common feature in Europe
Peter Wenger about 2 months ago in RingCentral Phone 0 New

Automatic call forwarding when the PC is locked or shut down

When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
Peter Wenger about 2 months ago in RingCentral Phone 0 New

Prohibit dual incoming calls (call waiting off)

It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
Peter Wenger about 1 month ago in RingCentral Phone 0 New

Central speed dial destinations

Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
Peter Wenger about 1 month ago in RingCentral Phone 0 New

DND Presence Display On Sidecar

When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displaye...
Daniel Titkov 8 days ago in RingCentral Phone 0 New

Voicebox should be deactivatable

In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.
Peter Wenger about 2 months ago in RingCentral Phone 0 New

Status display on the desk phone

On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.
Peter Wenger about 2 months ago in RingCentral Phone 0 New