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RingCentral Phone

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Forward to a number on RingCentral account that is pending Port in.

when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can...
Rachel Burroughs 1 day ago in RingCentral Phone 0 New

Call Routing based on geographic location of incoming caller

We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.
Nick Wright about 6 hours ago in RingCentral Phone 0 New

Option to just block internal calls and not see any directory allowing only External calls only.

I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a require...
Maintel Support about 9 hours ago in RingCentral Phone 0 New

Add the Park button to the dialer

Can you include the Park button on the main menu so it is not hidden behind the three dots.
Mario Moccia 13 days ago in RingCentral Phone 1 New

Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered

We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have t...
Mario Moccia 13 days ago in RingCentral Phone 0 New

Allow for Three Sections in the Call Queue Display Settings

Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
Mario Moccia 13 days ago in RingCentral Phone 0 New

Multiple desk phones on a single extension

I should be able to add as many SIP compatible desk phones to a single extension as I want without having to burn up any kind of licensing. Momentum Telecom can do this. 3CX can do this. Other SIP providers can do this.
Daniel Cayea 25 days ago in RingCentral Phone 0 New

DND App status should be reflected on desk phone

If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
Matt Julian 26 days ago in RingCentral Phone 0 New

Install RingCentral application in batched

I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file
Ranier Gallego 3 months ago in RingCentral Phone 2 New

When receiving multiple calls on desk phone, have it ring/beep with audio

When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the...
Jaime Cho 20 days ago in RingCentral Phone 0 New