Skip to Main Content

RingCentral Contact Center

Showing 342 of 7551

Contact Center Agent Calls Ringing Cell Phone App

When an agent is logged into Contact Center via Max Agent and sets the Voice Connection to use Station ID calls coming into the agent do NOT ring the RC application installed on the agents cell phone. The desk phone and RC application running on t...
Doug Penny about 1 month ago in RingCentral Contact Center 2 New

Allow automatic delivery of emails when Dynamic Delivery is Enabled

After enabling Dynamic Delivery all users are forced to accept a new email. Previously, emails were delivered automatically. Users affected are still set for Single Contact via User or Team settings and Request Contact is off. Create a feature whe...
Pete Ingaunis 16 days ago in RingCentral Contact Center 2 New

Ability to Change Ring Tone with RingCentral Contact Center Voice Browser Extension

Details of the enhancement: What is your use case and who is the user (agent, supervisor, customer, etc.) for your request? We have about 400 agents using the RingCentral Contact Center Voice Browser ext to answer incoming calls. What problem are ...
Kathleen Horn 27 days ago in RingCentral Contact Center 0 New

Add ability to pull call waiting in queue

Our previous system allowed a user or supervisor with proper authority to manually pull a call that's waiting in the queue to handle or assign to an agent. This functionality can come in very useful during high call volume times or if a specific n...
Brian Bolhuis about 1 month ago in RingCentral Contact Center 1 New

Enable a delay on Commitment call initiation

When a commitment is presented to an agent the outbound call is automatically initated. It would be great if instead of automatically dialling out there was a button presented to the agent to connect the call, this would enable the agent time to r...
Chris Carey 6 days ago in RingCentral Contact Center 0 New

Display current date and time on Dashboards used as Wallboards

Hello. We are currently using InContact Dashboards to display call, skills, and agents figures. We would like to have a "Current date and time" widget to be able to display current date and time (format mm/dd/aaaa HH:MM:SS - dd/mm/aaaa HH:MM:SS in...
Raphael AUBERT 6 days ago in RingCentral Contact Center 0 New

QS and pick-up rate with decimals

Hello. Today, when we display Quality of service or different figures in %, there is no decimal. Values are all rounded. For call and quality monitoring, we would like those figures to display those figures with 1 or 2 decimals. Such as QS : 95,10...
Raphael AUBERT 6 days ago in RingCentral Contact Center 1 New

Show Original callers number when Transferring calls to Contact Centre

Currently when calls from customers are transferred from RC MVP to our RingCentral (Nice) contact centre, the customers number is replaced with the transferrers RC number. Please can an option be enabled to pass through the original callers number...
James Bird 4 months ago in RingCentral Contact Center 0 New

Retrieve call logs in service.ringcentral.com for more than 12 months

cx needs a feature in service.ringcentral.com so that call logs will be stored for more than 12 months.
Main main Jordan Bamba 9 days ago in RingCentral Contact Center 0 New

Increase the size of the reply box for an email

The response area for reply to an email can be expanded, but it is still extremely small. Also when you click the expand button it minimizes when you click out of the box. It needs to be a lot bigger.
Sarah Miller 3 months ago in RingCentral Contact Center 0 New