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RingCentral Contact Center

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Launch Supervisor - view only team - not entire company

Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor? Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...
Guest over 1 year ago in RingCentral Contact Center 3 Already exists

RingCentral Internal Contact Org Chart

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...
Rob Glascott 11 months ago in RingCentral Contact Center 2 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle 10 months ago in RingCentral Contact Center 2 Already exists

Audible notification when the queue reaches a certain threshold

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Guest almost 2 years ago in RingCentral Contact Center 1 Already exists

Ability to score a call without a call

I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a spec...
Guest almost 2 years ago in RingCentral Contact Center 2 Already exists

RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder 9 months ago in RingCentral Contact Center 3 Already exists

RingCentral Contact Center is no longer available in Chrome Store for Extension

RingCentral Contact Center is no longer available in Chrome Store for Extension
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

Allow agents to view their own call logs in the Max Agent

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

Analytics for customer support call

User rates call at end, we use that to measure quality of support given
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos 7 months ago in RingCentral Contact Center 2 Already exists