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RingCentral Contact Center

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Once Global Holiday Hours have been configured in Hours of Operation, it should reflect on all Profile Names instead of having to additionally add the same holidays in each profile.

Each year we have to update our holiday list but it should be only done in one list. A Global Holidiay Hours list was added for our go-live in Contact Center Housrs of Operation with all our holidays; therefre, we should not have to add the same r...
Diane Leslie 2 days ago in RingCentral Contact Center 0 New

Adding the Create Contact function to the functions under + on the desktop app

I find it takes an extra navigation step to add a contact, send a message, then go back to add another contact. Add a contact should be an option accessible by clicking the big + sign in the upper right corner of the dashboard.
Dean Maxey 10 days ago in RingCentral Contact Center 0 New

Tag a Call as Abusive

Does RingCentral have the functionality to Red flag a number to the agents. For example - If a caller is abusive , can we add a flag that will notify the agent getting the call through RingCentral that they have a potentially abusive caller ?
IT Admin Service Account 15 days ago in RingCentral Contact Center 0 New

Increase the size of the reply box for an email

The response area for reply to an email can be expanded, but it is still extremely small. Also when you click the expand button it minimizes when you click out of the box. It needs to be a lot bigger.
Sarah Miller 21 days ago in RingCentral Contact Center 0 New

Integrate Contact center Max client with main Ringcentral App

Would be nice if users that are part of the contact center product would be able to just use their normal ring central client for contact center instead of having a separate app. Seems that integrating the max client into the main ringcentral app ...
Kyle Krenz 22 days ago in RingCentral Contact Center 0 New

Reporting Enhancement request

Reporter - Gauri Karnik gkarnik@accurate.com Cumulative report for all team members. Each team member’s name must be selected and view their call logs. It reflects only 20 calls per page for each user. We cannot export the report in excel from rin...
Sal Garcia 27 days ago in RingCentral Contact Center 0 New

Show Original callers number when Transferring calls to Contact Centre

Currently when calls from customers are transferred from RC MVP to our RingCentral (Nice) contact centre, the customers number is replaced with the transferrers RC number. Please can an option be enabled to pass through the original callers number...
James Bird about 1 month ago in RingCentral Contact Center 0 New

Force all agents to log out at X time

The Agent Timeout on Max doesn't work if the Agent has closed the window instead of logging out. There should be an option to terminate all agent sessions at a set time of day (e.g. midnight) so that agents don't leave themselves logged in
David Heath about 1 month ago in RingCentral Contact Center 0 New

Show CCRN Numbers dialed from Max to MVP as the CCRN Name

When users dial from the Contact Centre Max system to a MVP User using the Global Address Book the caller shows as the first created user on MVP on the MVP User's side.
David Heath about 1 month ago in RingCentral Contact Center 0 New

Add an adherence widget to the dashboard

Would be great to have an adherence metric widget to the dashboard. The options in WFM dashboard don't address adherence percent.
Jane Ramirez about 1 month ago in RingCentral Contact Center 0 New