In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)
If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage
The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data
While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Simultaneous Call Queue Overflow to another Simultaneous Call Queue
Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.