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RingCentral Contact Center

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https://www.kixie.com/ Ring Central is better product just have to create a feature and that feature will do the need full as above company product does it nicely. Call 4 numbers and one person answers, the system disconnect the other 3 calls. - (...
Pushpinder Puri 8 days ago in RingCentral Contact Center 0 Under review

Adjust schedules on weekly view to remove employee shits

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.
Nishant Pyasi 8 days ago in RingCentral Contact Center 0 Under review

Ability to disable weighted scoring so that multiple scores can be visible

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...
Emily Bell 9 days ago in RingCentral Contact Center 0 Under review

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team. We are r...
Nick George 11 days ago in RingCentral Contact Center 0 Under review

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones 12 days ago in RingCentral Contact Center 0 Under review

Customize Work Time

Ability to customize what is calculated as "Work Time" using Custom Unavailable Codes that can be designated as included in the work time calculation. We want to allow agents to select custom statuses ( meetings, trainings etc...) that would show ...
Velvet Brown 12 days ago in RingCentral Contact Center 0 Under review

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill 18 days ago in RingCentral Contact Center 0 Under review

Contact Center - Add recordings to a skill without RING Engineering engagement

I would like to be able to create a skill and add recordings to be played (agentless) without engaging Account Leadership and creating a CR and paying for a CR. Give me a simple UI.
Will Snyder 24 days ago in RingCentral Contact Center 0 Under review

Ability to delete evaluations

Quality Monitoring: Ability to delete evaluations without needing the agent to acknowledge the evaluation first.
Fatima Gonzalez about 1 month ago in RingCentral Contact Center 0 Under review

Allow users to place call on hold to answer second incoming call

We do not have the ability to place an active call on hold to answer the incoming call unless we get up and answer the call on another phone in the office
Ryan Hagenbrok about 1 month ago in RingCentral Contact Center 0 Under review