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RingCentral Engage Digital

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Interaction Failed to Deliver - Due to misspelled email address

We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and not...
Glen Shade 3 months ago in RingCentral Engage Digital 1 Under review

Creating a webchat feature that gets website visitors in touch with the appropriate team to conduct business.

Web widget would have different departments for customer to choose from, which would route the customer and their conversation to the appropriate team in RC. Would be great if there was automation in sending reviews and payment requests too.
Taylor Powell 10 months ago in RingCentral Engage Digital 0 Under review

Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler 12 months ago in RingCentral Engage Digital 0 Under review

Suggestion: Create cross-links between D and V Home Pages in EO

No description provided
almost 3 years ago in RingCentral Engage Digital / RingCentral Engage Voice 0 Under review