RingCentral Engage Digital

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

add a new option or button to delete chat history from customer side