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RingCentral Engage Digital

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Synchronize a single address for each Google My Business source connected to the platform

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...
Guest about 1 year ago in RingCentral Engage Digital 0 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 1 year ago in RingCentral Engage Digital 2 Future consideration

Add send voice note option in the SDK

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage
Mohd Tamimi over 1 year ago in RingCentral Engage Digital 0 Future consideration

Delete conversation history from customer side

add a new option or button to delete chat history from customer side
Guest over 1 year ago in RingCentral Engage Digital 0 Future consideration