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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Engage Digital

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need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica about 2 years ago in RingCentral Engage Digital 1 Will not implement

Ability to paste image in ED instead of attaching file

it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.
Angela Lozanta over 2 years ago in RingCentral Engage Digital 0 Will not implement

Agent AHT

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...
Guest almost 3 years ago in RingCentral Engage Digital 0 Will not implement