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RingCentral Engage Digital

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need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica almost 2 years ago in RingCentral Engage Digital 1 Will not implement

Ability to paste image in ED instead of attaching file

it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.
Angela Lozanta over 2 years ago in RingCentral Engage Digital 0 Will not implement

Agent AHT

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...
Guest over 2 years ago in RingCentral Engage Digital 0 Will not implement