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RingCentral Engage Digital

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Allow Email or Username/PW authentication for SFTP Message Exports

When configuring automated exports for Digital channels. It only allows configuring posting to a SFTP using a SSH key. Please either allow exporting it either by allowing it to be sent to an email; or enable username password authentication in ord...
Daniel Vega 15 days ago in RingCentral Engage Digital 0 New

Modify From Address for Email Channels

For an email channel set up using IMAP/SMTP on Engage Digital add a way we can modify the email address the emails are sent from, even if doesn't match the one of the IMAP/SMTP settings. Similarly to how email templates function in Engage Voice.
Daniel Vega 6 months ago in RingCentral Engage Digital 0 Under review

Character limitation Engage Digital

Engage Digital has a global character limitation of 262,144 characters on an agent message. This is fine if the messages were going out as plain text. Our business requirements require us to send multiple quotes in HTML format within the body of t...
Glen Shade 6 months ago in RingCentral Engage Digital 0 Under review

Interaction Failed to Deliver - Due to misspelled email address

We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and not...
Glen Shade 6 months ago in RingCentral Engage Digital 1 Under review

Creating a webchat feature that gets website visitors in touch with the appropriate team to conduct business.

Web widget would have different departments for customer to choose from, which would route the customer and their conversation to the appropriate team in RC. Would be great if there was automation in sending reviews and payment requests too.
Taylor Powell about 1 year ago in RingCentral Engage Digital 0 Under review

Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler over 1 year ago in RingCentral Engage Digital 0 Under review

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica almost 2 years ago in RingCentral Engage Digital 1 Will not implement

Get rid of user greeting

I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they thin...
Guest about 2 years ago in RingCentral Engage Digital 1 Already exists

Ability to paste image in ED instead of attaching file

it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.
Angela Lozanta over 2 years ago in RingCentral Engage Digital 0 Will not implement

Synchronize a single address for each Google My Business source connected to the platform

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...
Guest over 2 years ago in RingCentral Engage Digital 0 Future consideration