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RingCentral Engage Digital

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Allow Email or Username/PW authentication for SFTP Message Exports

When configuring automated exports for Digital channels. It only allows configuring posting to a SFTP using a SSH key. Please either allow exporting it either by allowing it to be sent to an email; or enable username password authentication in ord...
Daniel Vega 3 months ago in RingCentral Engage Digital 0 New

Custom Notification query option for "Undelivered" interactions

Recently we had a situation in which a dedicated agent working a channel had retired and the manager over that channel neglected to assign a replacement agent to take it over. This resulted in any message entering the system on that channel being ...
Michael Blackwell about 1 month ago in RingCentral Engage Digital 0 New

Ability to view agents assigned to a Category

It is very difficult on Engage Digital to determine which agents are assigned to a Category. You have the ability to look up a specific agent within the admin settings and see which categories they are assigned to, but there is not the reverse of ...
Michael Blackwell about 1 month ago in RingCentral Engage Digital 0 New