Skip to Main Content

RingCentral Engage Voice

Showing 4

Add fields from Prebuilt reports to Historical reports

With the sunset of Prebuilt reports, please add the following fields to the Historical reporting platform: "Agent Call Notes" and "Is Callback" from the Prebuilt Inbound Call Detail report. "Logout DTS" from the Prebuilt Agent Session report
Selena Lewis 11 days ago in RingCentral Engage Voice 0 New

Lead search: Add the ability to exclude a state when searching

We would like the ability to exclude a state when searching for leads. Currently we can filter by state if we want to see a single state, but can not exclude a state.
Amanda Peredo about 1 hour ago in RingCentral Engage Voice 0 New

Dialable leads, populate only what is available to be called.

Currently the dialable leads by time zone shows all leads loaded in the list, even states that were excluded in Dial Plans. We would like the dialable leads to show only what is available to be called, meaning it should not include any states excl...
Amanda Peredo about 1 hour ago in RingCentral Engage Voice 0 New

Voice Broadcasting

We do a lot of outbound calling for our clients using Engage Voice. I would like to suggest a feature called Voice Broadcasting. Voice Broadcasting is a feature that would allow for a recorded voice message to be played while calling outbound whet...
Chris Smith 26 days ago in RingCentral Engage Voice 0 New