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RingCentral Engage Voice

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VDI Plugin for MAC

Add VDI plugin for MAC users
Merean 2024 30 days ago in RingCentral Engage Voice 0 New

Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

At the moment, it's only possible to have 1 pre-recorded voicemail message within each campaign. If we're dialing the same recipient multiple times, it starts to sound spammy/illegitimate when it's the exact same voicemail message. It would be nic...
Paul Seigler 30 days ago in RingCentral Engage Voice 0 New

Improve Visability Between RingCX and MVP Users

RingCX and Ring MVP Users can not see each other's availability. Our RingCX Users are often directing calls to RingMVP Users, but very limited visability is available. Instead, there needs to be a HUD for both directions. MVP Users need to be able...
Joe Phelps about 1 month ago in RingCentral Engage Voice 0 New

Set Cold Transfer as Default

Warm transfers are the default for agents because the " stay on the phone" box is checked. It would be awesome if agents (or admins) could change the default either on a global or per user basis. It seems like it would be easy to make the default ...
Justin Store about 2 months ago in RingCentral Engage Voice 0 New

Being Able To Send Outbounds Faxes From Email Without Attaching A File

We Would Like To Be Able To Send Faxes Out By Just Tying A Message In The Body Of Our Email When Using "Email To Fax" And Without Having To Attach A File Such As PDF. The Body of The Email Should Just be The First Page. We Send Out Alot Of 1 Page ...
Sherwin Scotland 4 months ago in RingCentral Engage Voice 0 New

text-to-speech feature for the disabled

Text-to-speech capability for disabled people using the RC Engage platform. Text-to-speech (TTS) is a technology that converts text into spoken words, which can be useful for people who have difficulties reading, writing, or speaking. Some of the ...
Joe Sgroe 5 months ago in RingCentral Engage Voice 0 New

EV: global address book is not available unless you are on a call

EV: global address book is not available unless you are on a call
Steven VIP Ops 5 months ago in RingCentral Engage Voice 0 New

Call streaming IVR audio

Current Call streaming is capable of streaming audio of Queues and Campaign calls in Engage Voice. https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started New idea is the capability of Call streaming dual aud...
Hari Srinivasan 6 months ago in RingCentral Engage Voice 0 New

Setting to Remove Agent Ability to Toggle Disconnect/Connect

We need a setting to remove the Disconnect/Connect toggle button for agents so that as long as they are logged in and Available they are connected (offhook).
Ashley Coy 8 months ago in RingCentral Engage Voice 0 Under review

On/Offhook Reporting by Aux State

Current reporting capabilities can only show total offhook time for a day. However, agents can be offhook in aux states other than Available. Example- Agents can toggle offhook while in lunch aux. We need reporting that gives us the ability to und...
Ashley Coy 8 months ago in RingCentral Engage Voice 0 Under review