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RingCentral Engage Voice

Showing 92

VDI Plugin for MAC

Add VDI plugin for MAC users
Merean 2024 about 1 month ago in RingCentral Engage Voice 0 New

text-to-speech feature for the disabled

Text-to-speech capability for disabled people using the RC Engage platform. Text-to-speech (TTS) is a technology that converts text into spoken words, which can be useful for people who have difficulties reading, writing, or speaking. Some of the ...
Joe Sgroe 5 months ago in RingCentral Engage Voice 0 New

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens almost 2 years ago in RingCentral Engage Voice 0 Under review

Create Security Groups for restricting and granting access to phone numbers / Caller IDs

Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Phone Numbers/Caller IDs to users even if the phone number is not directly assigned to them,e.g, some users should have the a...
Stuart Gormley over 1 year ago in RingCentral Engage Voice 0 Under review

Add ability to create Requeue Shortcuts in centralized place and assign as needed

At present, Requeue Shortcuts have to be added individually on each queue, even if they are needed on multiple queues. This causes the administrator to quite often have to rebuild the same requeue shortcut multiple times across many queues. Please...
Selena Lewis 10 months ago in RingCentral Engage Voice 0 Under review

Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

At the moment, it's only possible to have 1 pre-recorded voicemail message within each campaign. If we're dialing the same recipient multiple times, it starts to sound spammy/illegitimate when it's the exact same voicemail message. It would be nic...
Paul Seigler about 1 month ago in RingCentral Engage Voice 0 New

Improve Visability Between RingCX and MVP Users

RingCX and Ring MVP Users can not see each other's availability. Our RingCX Users are often directing calls to RingMVP Users, but very limited visability is available. Instead, there needs to be a HUD for both directions. MVP Users need to be able...
Joe Phelps about 1 month ago in RingCentral Engage Voice 0 New

Setting to Remove Agent Ability to Toggle Disconnect/Connect

We need a setting to remove the Disconnect/Connect toggle button for agents so that as long as they are logged in and Available they are connected (offhook).
Ashley Coy 8 months ago in RingCentral Engage Voice 0 Under review

On/Offhook Reporting by Aux State

Current reporting capabilities can only show total offhook time for a day. However, agents can be offhook in aux states other than Available. Example- Agents can toggle offhook while in lunch aux. We need reporting that gives us the ability to und...
Ashley Coy 8 months ago in RingCentral Engage Voice 0 Under review

Disposition Export/Import - Manager

Please provide the ability to export dispositions natively from the EV Admin portal, and then to be able to modify that file and to also import that format to modify/add new dispositions. Alternatively, see if there's a way to provide a centralize...
Daniel Vega 9 months ago in RingCentral Engage Voice 1 Under review