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RingCentral Analytics

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Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 31 Future consideration

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest almost 3 years ago in RingCentral Analytics 9 Future consideration

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar over 2 years ago in RingCentral Analytics 4 Future consideration

Allow Queue Managers to Log Users in\out of a queue.

Allow Queue Managers to Log Users in\out of a queue.
Randy Haun almost 3 years ago in RingCentral Analytics 0 Future consideration

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

I want to see what times the calls are made per user!

See when there is downtime
Guest about 2 years ago in RingCentral Analytics 1 Future consideration

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 11 months ago in RingCentral Analytics 2 Future consideration

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...
Sunuso Energy Main Line 11 months ago in RingCentral Analytics 2 Future consideration