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RingCentral Analytics

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Have the option to switch access for Analytics reports for call queue managers and normal members

At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed...
Ismael Pimentel 3 days ago in RingCentral Analytics 0 New

Alerts for Missed calls

I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
Corey Chester 6 days ago in RingCentral Analytics 0 New

Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 6 days ago in RingCentral Analytics 1 New

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
johnpaolo lachica 6 days ago in RingCentral Analytics 0 New

Add alert of adding a number to sms campaign

It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
Dan Cochran 6 days ago in RingCentral Analytics 0 New

Add an analytic for failed calls

If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
Chris Kemak 7 days ago in RingCentral Analytics 0 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst 9 days ago in RingCentral Analytics 0 New

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 10 days ago in RingCentral Analytics 0 New

Team Message Filtering

Please provide the ability to generate top talkers report for specific Teams/chat channels.
Jennifer Mar 13 days ago in RingCentral Analytics 0 New

Analytics: Detect Users with no such Activity

Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance re...
Vanessa Cadon 14 days ago in RingCentral Analytics 0 New