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RingCentral Analytics

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Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest over 1 year ago in RingCentral Analytics / RingCentral Video 0 Already exists

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 3 months ago in RingCentral Analytics 0 Under review

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest 6 months ago in RingCentral Analytics 1 Future consideration

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 2 months ago in RingCentral Analytics 1 Already exists

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 2 months ago in RingCentral Analytics 0 New

Where do missed calls go?

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?
Guest about 1 year ago in RingCentral Analytics 1 Planned

Fix your call reports

To work
William Molen about 1 month ago in RingCentral Analytics 0 Needs more information

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease 12 months ago in RingCentral Analytics 1 Future consideration

LOB Analytics to match performance reports

I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...
Guest 3 months ago in RingCentral Analytics 1 Under review

Need to be able to retain data longer so we can do a Year over Year comparison

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021
Guest over 1 year ago in RingCentral Analytics 1 Future consideration