RingCentral Analytics

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?

there shoudl be a place where you can see the number of calls on queue and number agents on calls

We want to know that our sales staff are answering the phone quickly. It would be great to track this.

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

Would be great to be able to schedule subscriptions for weekdays only so I don't get unnecessary reports in my inbox over the weekend.

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

Let agents see if there are others in their queue waiting to take calls so they can self-manage breaks and ensure coverage of calls.