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RingCentral Analytics

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Custom Dashboards with user reporting

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Track version and type of RingCentral app

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Real-time analytics, or at least faster updates

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.
Oak Norton over 1 year ago in RingCentral Analytics 1 Already exists

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote over 1 year ago in RingCentral Analytics 1 Already exists

make the analytic report of inbound/outbound report live no delay time

make the analytic report of inbound/outbound report live no delay time
Guest over 1 year ago in RingCentral Analytics 1 Already exists

To add Admin role to view/access all user extensions call logs and recordings.

To add Admin role to view/access all user extensions call logs and recordings.
Guest over 1 year ago in RingCentral Analytics 1 Already exists